Technical Support Skills
Technical Skills
Software & Web Development Support
Troubleshooting frontend and backend issues in web applications and business tools.
Operating Systems & Environments
Familiarity with Windows, macOS, Linux, and cloud-based platforms.
Networking & Connectivity
Diagnosing network-related issues, including DNS, VPN, and firewall configurations.
Debugging & Optimization
Identifying and fixing software bugs, optimizing code, and improving system performance.
Cloud & Hosting Services
Experience with AWS, Azure, or other cloud platforms for deployment and issue resolution.
Database Troubleshooting
Basic SQL knowledge for resolving data-related issues in applications.
Remote Support & Collaboration Tools
Proficiency with TeamViewer, AnyDesk, or Remote Desktop for assisting users.
Ticketing & Issue Tracking
Managing incidents and resolutions with platforms like Jira, Zendesk, or ServiceNow.
Soft Skills
Effective Communication
Breaking down complex technical issues for non-technical users and stakeholders.
Problem-Solving Mindset
Quickly diagnosing issues and implementing efficient, lasting solutions.
User-Centric Approach
Ensuring accessibility, clarity, and a smooth user experience in all technical interactions.
Collaboration & Leadership
Working closely with developers, IT teams, and clients to resolve issues and improve systems.
Adaptability & Continuous Learning
Staying updated on the latest technologies, frameworks, and best practices.